Incorrect Items

Defective Items

Issues with size/fit

However, orders placed using promotional codes, store credits, sale items, and non-clothing items such as accessories and bags are not allowed for returns.

Our return & exchange policies are only applicable to EJ Lifestyle merchandise purchased directly from our online at www.ej-lifestyle.com. Any other EJ Lifestyle merchandise purchased from a third-party platform not authorized by EJ Lifestyle, will not be valid for our exchange and return policy.

RETURNS

Returns will only be accepted within 14 days from the order’s date of purchase. For all returns, all additional shipping charges, duties, and taxes will be borne by you and EJ Lifestyle will not be held liable for any additional shipping charges, duties, and taxes. Any of the original shipping charges, duties, and taxes are non-refundable. However, for the Singapore region, returns can be made free of charge.

RETURNS CONDITIONS:

Returns requests must be submitted via and approved by our sales team.
Merchandise has to be returned within 14 days from approval (applies to local and international orders).
Merchandise must be in its original brand new, never washed, unworn and unscented condition.
Merchandise must have all original tags and be in resalable condition.
Prevent makeup, deodorant, perfume, and smoke from contacting garments.
We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

All top items with the enclosed bra pads should be returned with the bra pads.

Sales items, discounted items (including items with discount codes or store credits), intimates, accessories, and specifically stated non-returnable items are not eligible for return.

EJ Lifestyle will not be liable for any lost return packages and will not be able to process your return if it does not reach our warehouse. All return packages will be your responsibility. Hence, you are advised to mail your return package via a mode of delivery that allows tracking.

All returns are final.

EXCHANGES

A one-time exchange is valid for incorrect order items, defective merchandise, and/or issues with size/fit. Exchange request is to be emailed in within 14 days from the date of purchase Please email sales@ejlifestyle.com with your order number and the size and/or color of the merchandise you wish to exchange for. An exchange will only be facilitated if stocks are available.

Exchange is only allowed for all local(Singapore) orders.

All exchanges are one to one and the item to be exchanged for has to be of an equivalent or lesser value than the purchased item. Should the item you wish to exchange for be of a lower value than the item you purchased, no refunds will be made. However, in the case that the item you wish to exchange for is of a higher value, a top-up is required to match the retail price of the exchange item.

EXCHANGES CONDITIONS:

Exchange is valid on regular-priced items for size and/or colors only.
Exchange requests are valid within 14 days from your date of purchase.
Exchanges can only be arranged for items that are in stock and orders shipped locally (Singapore).
Should you want to opt for the standard courier, the mailing fee of $2 shall be borne by you.
One-time exchange per order is allowed.

Merchandise must be in its original brand new, never washed, unworn and unscented condition. Merchandise must have all original tags and be in a resalable condition.

Prevent makeup, deodorant, perfume, and smoke from contacting garments.
We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

All top items with the enclosed bra pads should be returned with the bra pads.

Sales items, discounted items (including items with discount codes), intimates, accessories, and specifically stated non-exchangeable items are not eligible for exchange.
Your exchange is only confirmed when we give you confirmation via email, no prior reservation of items is guaranteed before our acknowledgment and confirmation.

INCORRECT ITEM SENT/MISSING ITEMS FROM ORDER

In the event that you have received an incorrect item, we will be more than happy to process an exchange or send you right away for the item you originally ordered. We regret to inform you that in the event that the item you have originally ordered is out of stock, we will only be able to offer a replacement item of your choice with the same price point or a refund.

Once you’ve received your parcel and checked through it, please kindly take a photo of the opened parcel with the items received and the printed invoice. Send this photo with your order number stated in the email to sales@ejlifestyle.com and our customer care team will respond to you as soon as they can (please allow 2-3 working days for a reply or 3-5 working days during peak periods). Do feel free to submit any other evidence in the email as well. If no images are submitted along with the email, your request will be automatically denied.

DEFECTIVE ITEM

In the event that you have received a defective item, please kindly email our customer care team at sales@ejlifestyle.com with an image of the area-of-concern and relevant order number input as the title field. However, please kindly note that we are only able to process such exchange requests within 14 working days from the date of the original invoice issued.

In the event that the item you originally ordered is out of stock, we will only be able to offer a replacement item or refund

All exchanges & returns emails will require at least 2-3 working days to be processed (3-5 working days for peak and/or sale periods). We seek your kind understanding as our customer care team will try their very best to assist you with your concerns.

EJ Lifestyle reserves the right to reject any returns, refunds, or exchanges if any of the ordered products do not meet any of the above terms & conditions. EJ Lifestyle reserves the right to amend any of the stated terms & conditions at any point in time.